Raise customer service to the next level with our help desk

mhERP has everything needed to support your team in one place — ticket management across multiple channels, process automation, SLA tracking, reporting and more.

​Level Up With Real-Time Insights

mhERP includes configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster.

Omnichannel Interactions

We won't miss support issues from your team. mhERP makes it easy to convert all interactions into data so our support team doesn't have to juggle between apps. With Call Popup, we can receive live notifications of incoming calls on our desktop. We can also turn emails from our inbox into trackable tickets.

Automate Ticket Assignments

We reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team. This leaves more time to respond to users, empowering our the help desk team to meet commitments on time.

Team Excellence

Collaborate to address support tickets with multiple assignments or mentions. ERPNext includes out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic (including open and closed tickets).

Service Level Agreement

Personalize your customer experience with SLAs (for your support policy, response and resolution times, etc) based on the expectations you set with customers. You can track fulfillment or failures to improve your support process.

Customer Portal

Level up your customers' interaction with your system and boost customer experience. Your clients can track the status of their issues and your team's correspondence in ERPNext's Issue Portal. Just invite customers as users in your ERPNext account and let them reap the benefits of full transparency — opening sales orders, tracking shipments via delivery note status, raising issue tickets, and tracking resolution details.

Knowledge Base

Reduce ticket load by creating crisp help articles and FAQs, so that your service team can work on the complex issues that need their attention. This not only expands your knowledge base, but also empowers your customers to find solutions without having to wait for an agent.